SolarLock VPN Privacy Policy

Effective Date: 03/20/2024

SolarLock VPN (“SolarLock,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, and disclose information in connection with your use of our virtual private network (VPN) service (“Service”).

Information We Collect

We collect the following information about you:

• Account Information: When you create a SolarLock VPN account, we collect your email address and a username you choose. We may also collect your payment information if you subscribe to a paid plan. However, we never store your full credit card details.
• Usage Data: We collect limited usage data to maintain and improve our Service. This data may include timestamps, connection duration, and the amount of data transferred (but not the content of the data).
• Diagnostic Data: We may collect diagnostic data to troubleshoot technical issues. This data may include information about your device, operating system, and VPN connection errors.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Service, including account creation, subscription management, and technical support.
• To improve and personalize the Service based on usage data.
• To send you important information about the Service, such as updates, billing statements, and security notices.
• To respond to your inquiries and support requests.
• To comply with legal and regulatory requirements.

We will never:

• Sell or rent your personal information to third parties.
• Track your browsing activity or the content of your data transfers.
• Share your information with third parties for marketing purposes.

Your Choices

You can access and update your account information at any time by logging into your SolarLock VPN account. You can also choose to delete your account, but please note that this will erase all your account information and you will no longer be able to use the Service.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain your information for a longer period if required by law or to comply with regulatory requirements.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.

Children’s Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: Support@SolarLockVPN.com